FAQ
Q: What does the shipping label say?
A: Our label doesn't mention anything about the product for discretion. We protect customer privacy, and our packaging is wrapped with multiple envelopes for protection.
Q: What does the card statement say when I purchase?
A: The card statement will say "Wholesaleplusllc".
Q: How often do you restock items?
A: We restock items almost every day.
Q: How long does shipping take?
A: We offer Standard ($4.90) and Expedited ($8.99). Standard takes about 2–8 business days and Expedited 2–5 business days (Mon–Fri), depending on your location. We don't guarantee arrival dates. Check your tracking for updates. We don't ship on weekends or holidays.
Q: I paid for my order but haven't received a tracking number what now?
A: We typically ship within 1–24 hours. Tracking numbers are sent by the shipping service and only to customers who used an email at checkout. If you used only a phone number, add an email on the order confirmation page, or download the Shop app and sync your orders.
Q: How do I find my order number?
A: It's on the checkout confirmation page and in the confirmation email. Order numbers look like a 5-digit number (e.g., #67900). Note: Order # and Confirmation # are different—confirmation numbers look like "ZX8UUKPU4U".
Q: I ordered, where is my tracking number?
A: It can take 2–3 days to receive tracking depending on the day you ordered. Orders placed Thu–Sun usually ship Monday. If you didn't add an email, download the Shop app to sync and track.
Q: Can I cancel my order?
A: As of 8/21/22 we do not allow cancellations. Policies are for our protection.
Q: I paid and my order was canceled, why?
A: If you paid and we confirmed, please text us with your payment screenshot. Sometimes orders are canceled if we can't match the payment to the order or if multiple orders were placed but only one was paid.
Q: How do I verify this is the real Koga Fakes website?
A: Verify with the official @koga Instagram account.
Q: What's the best way to contact you?
A: Text @koga on Instagram or @kogaDL on Telegram.
Q: My order was canceled, why?
A: Most often because no payment was received within 15 minutes. Repeated unpaid orders will block future purchases. If canceled by mistake and you paid, contact us to fix it.